Action Line Sales Manager – Remote
Posted 2025-08-26
Remote, USA
Part Time
Immediate Start
About the position
Responsibilities
• Conduct pre-arrival calls to owners, renters, and exchangers to confirm appointments and improve show rates.
• Complete required paperwork accurately for each tour.
• Check availability to avoid overbooking tour waves.
• Ensure guests meet minimum eligibility for gifts and promote courtesy tours.
• Follow gifting procedures to meet monthly costs.
• Provide location-related guest service to resort guests and visitors.
• Distribute only HGV-authorized information and materials.
• Maintain location operating standards.
• Carry out all reasonable requests by management.
• Contact appropriate management with any guest issues.
Requirements
• At least 1 year of experience in customer service.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations, and etiquette skills.
• Proficiency in English (speak, read, write).
Nice-to-haves
• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Benefits
• Medical, Dental, and Vision benefits starting on Day 1.
• Generous Vacation Time Off Program.
• Paid Sick Time.
• GO Hilton Discounted hotel rates worldwide.
• 401(k) program with company match.
• Employee stock purchase program - purchase shares at a discounted rate.
• Tuition reimbursement programs.
• Recognition Programs and Rewards.
• Internal Growth and Career Pathing.
Apply to This Job
Responsibilities
• Conduct pre-arrival calls to owners, renters, and exchangers to confirm appointments and improve show rates.
• Complete required paperwork accurately for each tour.
• Check availability to avoid overbooking tour waves.
• Ensure guests meet minimum eligibility for gifts and promote courtesy tours.
• Follow gifting procedures to meet monthly costs.
• Provide location-related guest service to resort guests and visitors.
• Distribute only HGV-authorized information and materials.
• Maintain location operating standards.
• Carry out all reasonable requests by management.
• Contact appropriate management with any guest issues.
Requirements
• At least 1 year of experience in customer service.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations, and etiquette skills.
• Proficiency in English (speak, read, write).
Nice-to-haves
• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Benefits
• Medical, Dental, and Vision benefits starting on Day 1.
• Generous Vacation Time Off Program.
• Paid Sick Time.
• GO Hilton Discounted hotel rates worldwide.
• 401(k) program with company match.
• Employee stock purchase program - purchase shares at a discounted rate.
• Tuition reimbursement programs.
• Recognition Programs and Rewards.
• Internal Growth and Career Pathing.
Apply to This Job