Remote Dispatcher & Scheduler
Posted 2025-08-26
Remote, USA
Part Time
Immediate Start
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Job Title: Remote Dispatcher & Scheduler (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,500 USD/month + up to $200/month for successfully achieving overall revenue goals for the business
Schedule: Sunday - Wednesday from 8:00am - 6:00pm Mountain Time with occasional overtime on workdays and possible extra days as needed and if willing
Job Overview
Our client is a premium mobile pet grooming service servicing the Central Denver, CO area and they are looking to add an energetic, results-oriented individual to their sales & customer service team! The role supports the customers, groomers in the field, scheduling efficient routes and groom durations to optimize a groomer’s workday and deliver a high customer satisfaction level.
Responsibilities:
• Promptly and professionally answer all incoming calls, return voicemails, texts and email correspondence. This includes accurate and professional handling of customer questions and concerns and resolution within one’s scope.
• Maintain various customer and business systems with complete and real-time information to ensure we document all key information for every lead and account
• Inform customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health. Make appropriate recommendations including upselling added services to enhance pet health and the growth of the business.
• Accurately capture all required information to set up an appointment for the customer and record all key information in our customer and management systems including credit cards on file when booking all appointments.
• Maintain fully-booked groomer schedules to achieve business goals by creating/rescheduling/canceling appointments in collaboration with groomers and management.
• Proactively brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Respond to calls/texts from groomers in the field and customers in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities with often competing or complex challenges.
• Review the schedule at the end of the day to ensure all appointments are updated and completed in our systems verifying charges, payments, notes and other documents. Call all customers for the day to obtain client feedback and solicit recurring booking schedule and strong Google reviews.
• Take credit card payments over the phone, especially when groomers are outside of cell service.
• Run and analyze reports to assist in gaining and improving client & groomer retention.
• Keep management and other dispatchers informed of any issues, actions, or problems.
• Proactively suggest improvement ideas to continually improve the business.
Qualifications, Skills, and Key Competencies:
• Must have excellent verbal and written communication skills to explain and appropriately sell services and sell to new and existing customers for additional bookings.
• 2+ years of customer service and sales or relevant experience.
• Must be very reliable, organized, detail oriented, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
• The ideal candidate is naturally sociable with great customer service and sales skills
• Working knowledge of Microsoft Word and Excel.
• Ability to multitask and manage multiple calls or issues at the same time.
• Positive attitude and a team player who likes feedback– we thrive on good vibes and supporting each other!
• Being a dog & cat lover is definitely a plus!
• English & Spanish speaker
Benefits:
• Embrace the remote life! Work from the comfort of your home or favorite quiet coffee shop.
• Excellent pay with monthly bonus opportunities
• Work-life balance
• International experience
• Learning & Development
• Business scheduled US major holidays off
• An awesome team to work with!
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
Apply to This Job
Job Title: Remote Dispatcher & Scheduler (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,500 USD/month + up to $200/month for successfully achieving overall revenue goals for the business
Schedule: Sunday - Wednesday from 8:00am - 6:00pm Mountain Time with occasional overtime on workdays and possible extra days as needed and if willing
Job Overview
Our client is a premium mobile pet grooming service servicing the Central Denver, CO area and they are looking to add an energetic, results-oriented individual to their sales & customer service team! The role supports the customers, groomers in the field, scheduling efficient routes and groom durations to optimize a groomer’s workday and deliver a high customer satisfaction level.
Responsibilities:
• Promptly and professionally answer all incoming calls, return voicemails, texts and email correspondence. This includes accurate and professional handling of customer questions and concerns and resolution within one’s scope.
• Maintain various customer and business systems with complete and real-time information to ensure we document all key information for every lead and account
• Inform customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health. Make appropriate recommendations including upselling added services to enhance pet health and the growth of the business.
• Accurately capture all required information to set up an appointment for the customer and record all key information in our customer and management systems including credit cards on file when booking all appointments.
• Maintain fully-booked groomer schedules to achieve business goals by creating/rescheduling/canceling appointments in collaboration with groomers and management.
• Proactively brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Respond to calls/texts from groomers in the field and customers in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities with often competing or complex challenges.
• Review the schedule at the end of the day to ensure all appointments are updated and completed in our systems verifying charges, payments, notes and other documents. Call all customers for the day to obtain client feedback and solicit recurring booking schedule and strong Google reviews.
• Take credit card payments over the phone, especially when groomers are outside of cell service.
• Run and analyze reports to assist in gaining and improving client & groomer retention.
• Keep management and other dispatchers informed of any issues, actions, or problems.
• Proactively suggest improvement ideas to continually improve the business.
Qualifications, Skills, and Key Competencies:
• Must have excellent verbal and written communication skills to explain and appropriately sell services and sell to new and existing customers for additional bookings.
• 2+ years of customer service and sales or relevant experience.
• Must be very reliable, organized, detail oriented, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
• The ideal candidate is naturally sociable with great customer service and sales skills
• Working knowledge of Microsoft Word and Excel.
• Ability to multitask and manage multiple calls or issues at the same time.
• Positive attitude and a team player who likes feedback– we thrive on good vibes and supporting each other!
• Being a dog & cat lover is definitely a plus!
• English & Spanish speaker
Benefits:
• Embrace the remote life! Work from the comfort of your home or favorite quiet coffee shop.
• Excellent pay with monthly bonus opportunities
• Work-life balance
• International experience
• Learning & Development
• Business scheduled US major holidays off
• An awesome team to work with!
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
Apply to This Job